The Company provides only high-quality, durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) and other items that meet applicable Food and Drug Administration (FDA) regulations and medical device effectiveness and safety standards that are ordered by the prescriber (when applicable). All equipment, devices, and supplies are based on client needs and accommodate any contractual payer requirements. The appropriate equipment/device/supplies is selected based on prescriber order, client need, contractual obligations, and client request. The Company obtains copies of the manufacturer's features, warranties, and instructions for each type of non-custom-fabricated item. Equipment and devices are labeled with the organization’s name, address and phone number (as appropriate).

All equipment, devices, and services provided for client use are stored in clearly identified patient-ready areas.

Manufacturer manuals, preventive maintenance instructions, documentation of product features, and warranties for all equipment the organization provides are maintained in a central location accessible to employees.

Preventive maintenance and testing are performed on all equipment by the manufacturer’s recommendations and/or organizational policy. The organization has a process to identify equipment scheduled for maintenance and provides the needed maintenance or repair of the equipment and devices according to the manufacturer’s guidelines or recommendations, whether the item is owned or leased by the organization. If there are no manufacturer’s guidelines, maintenance is performed when equipment is returned from patient/client use on an as-needed basis. Patients/clients are supplied with replacement equipment when applicable while repairs and/or maintenance are performed on rental equipment. Replacement equipment may also be offered, if available, while customer-owned equipment is being repaired. A permanent record of all repairs, maintenance, and service performed on equipment is maintained.

All employees who perform repairs, quality checks, and maintenance are trained by qualified individuals. Persons without such training are not permitted to attempt to perform repairs, quality checks, or preventive maintenance. Manufacturer-certified training is obtained whenever required. Written evidence of training is maintained in the employee’s personnel file.